Shipping policy
🌍 Shipping Policy
Thank you for shopping at Knits & Knots Haven! Here's everything you need to know about how your order is shipped.
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📦 Processing Times
All orders are packed and shipped within 2–10 business days after purchase. Once your order is shipped, you’ll receive a confirmation email with your tracking information.
Please note: During sales, holidays, or market weekends, processing times may be slightly longer — we appreciate your patience!
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🌐 We Ship Worldwide
Yes — we ship to customers all around the world! 🌍
Shipping rates are calculated at checkout based on your location and order weight.
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🎁 Free Shipping
- Standard shipping is free within Germany
- Free worldwide shipping on orders over €60
Shipping discounts are automatically applied at checkout — no code needed!
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📬 Estimated Delivery Times
Delivery times vary by location:
- Germany: 2–4 business days
- Within Europe: 3–8 business days
- Rest of the world: 7–21 business days
Please note these are estimates and can be affected by customs, local delays, or peak periods.
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🔎 Tracking
All packages are shipped with a tracking number. You will receive the link via email once your order is on its way.
Can’t find it? Check your spam folder or contact us at info@knitsandknotshaven.com.
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📦 Returned / Unclaimed Packages
If a package is returned to us because it was not picked up in time or due to an incorrect address, you have two options:
- We can reship it — new shipping costs apply
- Or we can refund your order — excluding original shipping costs. If return shipping fees are charged to us, those may also be deducted from the refund.
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